If you get a white screen when you enter the Training Room, follow the steps on this page.
The "SBC" or "Yahoo" browser does not work with Chess Magnet School.
We recommend Firefox (formerly Netscape) which you can download for free here:
http://www.mozilla.com/en-US/firefox/
We do not recommend the AOL browser because it limits screen space. Try Firefox or Internet Explorer instead.
There is an easy way to find out if Java is installed correctly.
Go to http://www.java.com. You'll see a title that says Java Software Free Download. Two lines below that, there is a link at the end of the line that says "Verify Installation". Click that to see if you have the current version of Java. If you are not current, use the Download Now link to update your Java version.
You may need to tell your Web Browser that it has permission to use Java.
If you are using Internet Explorer, go to Tools - Internet Options - Security and click "Custom Level" and go down to SCRIPTING and turn on
"Active Scripting" - ENABLE
and
"Scripting of Java Applets" - ENABLE
... and click "Save Settings".
Please make sure that "Cookies" are enabled.
Click Tools - Internet Options - Privacy - Advanced.
Check "Override Automatic Cookie Handling".
Click "Accept" First Party Cookies.
Check "Always Allow Session Cookies".
... and click "Okay" at the bottom.
Click Tools - Options - Privacy.
Check "Accept Cookies From Sites".
Next to "Keep Until", select "They Expire".
... and click "Okay" at the bottom.
You may need to configure your Firewall. Here's how.
Try loading the "Learn to Play" applet. Navigate to:
http://chessmagnetschool.com/learnchess.php
and click where it says "Click Here to Learn to Play Chess".
If the applet loads and you see a popup window, click "Learn the Rules".
If you click Learn the Rules and nothing happens, then the problem is "Active Content". If you just get a blank screen, it is the same problem.
However, if you can use the "Learn to Play" applet, but you still can't enter the Training Room, then the problem is "Cookies".
Zone Alarm, Norton Utilities, and other firewalls can interfere by blocking Active Content. They can also block Cookies.
Try setting permissions for our domain (ChessMagnetSchool.com) in your Firewall. if you can run the "Learn to Play" applet, then allow "Cookies". Otherwise, allow "Active Content".
For additional assistance, write to us here.
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